Refund policy

Every Sylvora purchase is backed by our 30-day satisfaction guarantee, counted from the day your order is delivered. Selected bundles include an extended guarantee — when they do, the exact window (for example, 90 days on our 3-bottle sets) is stated right on the product page and applies instead of the standard 30 days.

How it works: if you've used the product daily as directed and you're not happy with your results, email info@shopsylvora.com within your guarantee window with your order number and a few words about your experience. That's all we need.

You keep the product — we never ask you to ship anything back. Once your refund is approved, it's issued to your original payment method, typically within 10 business days (your bank may take a few additional days to post it).

Damaged, defective, or incorrect orders: please inspect your order when it arrives. If anything is wrong, email us right away with a photo and your order number — we'll send a replacement or issue a full refund, your choice.

Cancellations: we process orders quickly, so if you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel and refund in full. Once it has shipped, the guarantee above applies.

Questions? info@shopsylvora.com — we answer every email.